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How topiwangi Handles Your Personal Information

Your account details, wallet connections, and activity on topiwangi are handled with care — stored securely, used only for what we describe here, and never sold to third parties.

No data sales to third partiesDANA, OVO, GoPay wallet data protectedAccount access secured with OTP verificationYou can request data review at any timeSSL encryption across all account pages

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security and OTP Every login triggers an OTP step sent to your registered contact. This makes sure only you can access your account, even if your password is compromised. We log each login attempt so unusual access is flagged fast.

Cookie and Session Control We use session cookies to keep you logged in while you browse the lobby. Preference cookies remember your language and display settings. You can clear cookies from your device browser settings at any time without losing your account.

Payment Data Retention Your DANA, OVO, and GoPay wallet references are kept only as long as your account is active or as long as local law requires us to hold transaction records. When retention periods end, data is deleted from active systems.

Your Right to Access and Correct You can ask us to show you the personal data we hold, correct anything inaccurate, or request removal where local law permits. We aim to respond to data requests within a reasonable timeframe through our live chat or email channel.

What We Collect and Why We Use It

topiwangi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with topiwangi, we collect the information needed to run your account — your name, contact details, and the e-wallet identifiers linked to your DANA, OVO, or GoPay payments. This lets us process deposits and withdrawals accurately and match transactions to your

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account. We also collect device and session data, such as browser type, IP address, and login timestamps, to detect unusual access and keep your account safe. Cookies help us remember your session preferences and improve how the lobby loads on your device. We do not use
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your personal data for advertising outside our own platform, and we do not share your payment details with game studios or content providers. Your data is stored on secured servers and access is limited to the teams that need it to operate account services, process payments,
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and respond to support requests. Where local law requires data to be held within certain boundaries or imposes specific user-rights obligations, we follow those requirements. Availability of our services depends on local law and eligible regions — if regulations in your area change, we update our
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handling accordingly. You can ask us to review, correct, or remove your data at any time by contacting our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Reach our Indonesia support team directly through live chat on the site. For data and privacy requests, start a chat and mention your account ID so we can locate your record quickly.

Email Data Request Send your privacy request or data correction query to our support email. Include your registered contact detail and the specific change or access request so we can process it without delay.

Account Help Centre Log into your account and head to the help section for self-service options. From there you can review which payment methods — DANA, OVO, GoPay — are linked and raise a data query directly.

Your Privacy Questions, Covered

Below are the questions we hear most often about how topiwangi handles your data. If yours is not listed, reach out through live chat and our Indonesia support team will walk you through it.

No. We do not sell your personal data to advertisers, data brokers, or third parties. Your information is used only to operate your account, process payments, and respond to support requests.

Your e-wallet reference is stored securely against your account to match transactions accurately. It is not shared with game studios or content providers, and it is not used outside of payment processing.

Yes. You can request data removal through live chat or email. Where local law requires us to keep certain transaction records for a set period, we will let you know what can and cannot be removed immediately.

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear them via your browser at any time. Removing cookies will log you out but will not affect your account data.

Access is limited to teams that need it — account operations, payment processing, and support staff. We do not give general staff access to payment details or full account history without a specific operational reason.

Start a live chat or send an email with your account ID and the detail you want corrected. Our Indonesia support team will verify your identity and update the record. For payment wallet changes, have your DANA, OVO, or GoPay app ready for confirmation.

How topiwangi Handles Your Personal Information

How We Protect and Manage Your Information

How to Reach Us About Your Data

Your Privacy Questions, Covered

01 Does topiwangi sell my personal data to other companies?

02 What happens to my DANA, OVO, or GoPay details when I make a deposit?

03 Can I ask topiwangi to delete my account data?

04 How does topiwangi use cookies on my device?

05 Who inside topiwangi can see my personal information?

06 How do I correct wrong information on my account?

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