Reference

Terms That Cover Your Account on topiwangi

Everything here explains how your account, your data, and your activity on topiwangi are governed — written for clarity, not to confuse. Access to our platform depends on local law and is available only where eligible regions permit.

Account TermsPrivacy & DataCookie PolicyJurisdiction NoticeUser Rights
topiwangi Terms That Cover Your Account on topiwangi
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Data We Collect and Retain

We collect account registration details, transaction records for DANA, OVO, and GoPay payments, and session data. Retention periods follow applicable law; you may request a summary of what we hold.

Cookie and Tracking Policy

Cookies help us keep your session active and remember your wallet preferences. You can adjust cookie settings in your browser. Disabling all cookies may affect how certain account features load on mobile.

Account Security Practices

Account access uses OTP verification tied to your registered number. We do not store raw wallet credentials. If you suspect unauthorised access, contact support immediately to freeze the account.

How to Request Changes

To update personal details, request data deletion, or ask what information we hold about your account, contact our support team via live chat or email. We action verified requests promptly.

LEGAL CONTACT PATHS

Reach Us About Account or Policy Questions

Team online

Live Chat Support

Our live chat is the fastest path for account-specific legal questions. Open the chat widget from your account dashboard and our team will respond directly.

Email Contact

For formal legal requests — account closure, data access, or policy clarification — email us. We respond to all legal queries within a reasonable timeframe and keep a record of every exchange.

Account Help Centre

The Help Centre inside your account covers common policy questions, wallet verification steps for DANA and OVO, and the process for updating account details or disputing a transaction.

Your Legal Questions, Answered Directly

These are the questions we hear most from account holders in Indonesia about how our terms work, what rights you have, and how to act on them. If something here does not cover your situation, our support team handles individual cases through live chat and email.

These terms apply to anyone who opens and uses an account on topiwangi. Access is permitted only where local law in your region allows it. If you are in a restricted region, these terms do not grant you access rights.

We keep account registration data, transaction history covering DANA, OVO, and GoPay payments, and login records. You can request a copy of your data by contacting our support team through live chat or email.

Yes. Submit a verified deletion request via email or live chat. We process it in line with applicable law. Some records — such as transaction logs for GoPay or OVO payments — may be retained for the period required by regulation.

We post the updated terms on this page and note the effective date. If you continue using your account after the change takes effect, that counts as acceptance. To opt out, close your account before the new terms apply.

Transaction disputes for DANA, OVO, and GoPay payments should be raised with our support team first. We review the account transaction record and liaise with the relevant wallet provider where the issue sits on their side.

We do not sell account data. Where we work with third-party payment processors for DANA, OVO, and GoPay transactions, data is shared only to the extent needed to complete and verify those transactions, under contractual terms.